Resolving Concerns

Patient care, safety and service are Overlake's priorities for achieving our mission of compassionate care for every life we touch. With any compliments or complaints about your care, you may ask to speak with the manager or director of the unit, department, or clinic where you are receiving care. 

If you have any concerns about your care, please talk with your care providers and/or the manager of the department or clinic providing your care. If you feel as if your concerns have not been resolved, please contact the Overlake patient advocate line at (425) 688-5191 or patient.action@overlakehospital.org. All concerns are taken seriously. We will review your comments and take steps to resolve the issue.

If you are not able to receive adequate resolution of your concerns, you also have the right to contact the Washington State Department of Health at (800) 633-6828 and/or The Joint Commission online (select the "Report a Safety Concern" option) or by phone at (800) 994-6610 to report any concerns or register complaints.

By using unencrypted email to communicate with Overlake Medical Center & Clinics (“Overlake”), you acknowledge the risks associated with such communications. These risks include the possibility that your emails, which may contain your health information, could be accessed by unauthorized third parties. Your decision to use unencrypted email to contact Overlake constitutes your acceptance of these risks and your consent for Overlake to communicate with you via unencrypted email messages that may contain your health information.