Preparing for Your Visit

Checking In

Plan to arrive 10 minutes (15 minutes for new patients) before your appointment time. You can also check in online using our patient portal, MyChart, if you’re a returning patient. 

There are some documents you’ll need to bring and have ready:

• Your health insurance card.
• Personal photo ID.
• A list of all your current medications (even over-the-counter medicine, supplements and herbs) and their dosages.
• Payment for any deposits or co-pays.
• Registration forms. (See below.)

You may also want to bring a list of your questions and concerns so we can address them.

Once our team has checked you in, you can take a seat in our waiting area. Your healthcare provider will be notified that you have arrived. We will call you back as soon as your room is ready.

Registration Forms

New patients have extra forms to fill out. That’s why we ask you to come 15 minutes early.

For your convenience, you can also access these forms online. Just print them at home, fill them out and bring them to your appointment.

If you are a returning patient, you may also have forms to fill out, depending on the reason for your visit. You can call your clinic ahead of time to find out if any of these are available online.

During Your Visit

When your exam room is ready, a member of our care team will bring you from the waiting area into the clinic. They may take your height and weight measurements. Then, you’ll be taken into an exam room. 

Our team may ask a few questions to confirm the reason for your visit. We will also take your vital signs (temperature, blood pressure, etc.) and check if you have any new concerns, questions or symptoms.

When your doctor or nurse practitioner takes over, they, too, will have a few questions. Your answers are an important part of how we partner with you on your health journey. You can also go over your list of concerns and questions.

Based on your specific concerns, your provider may do a physical exam. They’ll also talk with you about a plan for moving forward.

After Your Visit

As your visit comes to an end, we’ll give you a summary of your visit plus instructions for any follow-up care you need (like lab work, medical imaging and so on). We will also work with you to schedule any additional appointments you need.

We will ask you if you would like to register for free, secure access to your electronic health record—MyChart. This coordinated heath record means that, no matter which Overlake location you visit, your care team can access your medical history, including medications and allergies. You won’t need to repeat paperwork at every Overlake facility you visit.

As an Overlake patient, you can access MyChart to:

• View your personal health record.
• Schedule medical appointments.
• View your medical history and lab results.
• Request prescription refills.
• Get health maintenance notifications.
• Ask your doctor non-emergency medical questions.

Your care doesn’t end with your visit. Give your clinic a call whenever you have questions or concerns about any aspect of your health.